Refund policy

Our refund/return policy applies to all purchases from us, unless stated otherwise.

CUSTOMER SATISFACTION IS OUR PRIORITY
At Party Rockin Rocky Road, customer satisfaction is our priority.
We offer refunds and replacements in accordance with the Australian Consumer Law and on the terms set out in this Policy. Any benefits set out in this Policy may apply in addition to consumer's rights under the Australian Consumer Law. Please read this Policy before making a purchase, so that you understand your rights as well as what you can expect from us in the event that you are not happy with your purchase.

CHANGE OF MIND
In the event that you receive the goods which you purchased, as stated, but you simply change your mind, we may, at our discretion, offer you a refund or exchange provided that:

(a) You notify us within 2 days of receipt.

(b) You return the said goods in its original packaging.

(c) The said goods has not been used.

(d) The said goods has not been damaged.

(e) You return the said goods with its original receipt.

GOODS DAMAGED DURING DELIVERY
In the event that the goods which you ordered is damaged during delivery:

(a) Please contact us as soon as possible.

(b) Any damaged goods must be returned in the condition it was in when you received it, together with any packaging and other items which you received with the damaged goods.

(c) We will organise the replacement of the damaged goods or to provide a refund, provided that you contact us within the following time from the date you received the goods: 24 hours

EXCEPTIONS
Notwithstanding the other provisions of this Policy, we may refuse to provide replacement or a refund for the goods you purchased if:

(a) You misused the said goods in a way which caused the problem.

(b) You knew or were made aware of the problem(s) with the goods before you purchased it.

(c) You asked for the goods to be done in a certain manner, or you asked for alterations to the goods, against our advice, or you were unclear about what you wanted.

(d) Any other exceptions apply under the Australian Consumer Law.

SHIPPING COSTS FOR RETURNS
(a) In the event that the goods you purchased fails to meet one or more Consumer Guarantees under the Australian Consumer Law we will bear any costs of shipping the said goods (the "Returned Goods") back to us, as well as any costs of shipping any replacement goods to you.

(b) If the Returned Goods can easily be posted or returned, then you are responsible for organising for the Returned Goods to be returned to us. If the Returned Goods is eligible for a replacement or refund under the terms of this Policy (including under the Australian Consumer Law) then we will reimburse you for the reasonable postage, shipping or transportation costs for the Returned Goods.

RESPONSE TIME
We aim to process any requests for replacements or refunds within 7 days of having received them.

(a) You may contact us to discuss a return using the details at the end of this Policy.

(b) We will pay any refunds in the same form as the original purchase or to the same account or credit card as was used to make the original purchase, unless otherwise determined in our sole discretion.

(c) You must provide proof of purchase in order to be eligible for a refund or replacement.

(d) You may be required to present a government issued identification document in order to be eligible for a refund or replacement.

CONTACT US
If you wish to speak to us about this Policy or about any refund or replacements, you may contact us at hello@partyrockinrockyroad.com.au.